Exchange and refund policy

Exchange and refund policy: 

- Exchange and return is a guaranteed right of all our customers and it includes all the products that we offer to our store.

- All products displayed on our store are subject to the policy of exchange and return according to the terms and conditions set out in this newspaper.

- It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.

- Return within three (3) days and Exchange within seven (3) days from the date of purchase.

- Please contact us via the Contact Us page or via our phone numbers in order to request a refund or replacement.

- Please take a picture of the product and send it with the city, address and order number to be replaced with another product in case the product is spoiled or has a certain defect, or is not used as agreed.

- The customer will receive a full refund if the product he received is completely different from the product description on the product page of our website.

- We are not responsible for any expectations of the use of the products by the customer that we have not mentioned on the product page of our website.

- Deduct 30 percent or a value of at least 25 dirhams if the customer does not want the product and it does not have a defect or any problem.